Service and Support

Technical Support Line

U.S. (Toll-Free): 1-800-872-5571
International: +1-716-856-2200
Fax: +1-716-856-1140
 

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An Eastman machine is built to last. Manufactured with the highest quality materials, Eastman cutting machines are specifically engineered to provide the best performance and require little service. However, when customers do require assistance, Eastman responds immediately, expertly and thoroughly.
 

Immediate Response Time

Eastman's goal is to improve your production, and the service team reacts to any issue with urgency to avoid customer down-time.
 

Expert Technicians

Eastman's Technical Support Department is made up of a dedicated staff of professionals with years of experience installing, troubleshooting and servicing all aspects of our machines including anything mechanical, electrical and software related.
 

I would like to thank you for the excellent team that provided set-up and training for our new cutting machine. I believe the installation guide and checklist is invaluable for helping the customer prepare for the installation well in advance. Each team member was very knowledgeable and more than willing to explain each aspect of the machine in the detail necessary.

Larry Lauderdale
V.P. Operations Manager
Non-Metallic Resources

Comprehensive Resolution Follow-Through

Eastman believes that service doesn't end at delivery, and that support and dependability are key components to building strong customer relationships. Eastman provides technical support and on-site service for our automated systems as required.

I am very impressed with your customer support and think it is perhaps the best attribute about your company. I’ve purchased a lot of expensive equipment in my career and have never had this level of excellent service. To that I say, “Well done Eastman”. – Billy V.
 

On-site Training

If on-site training or additional training is required on one of Eastman's automated systems, please call the headquarters in Buffalo, NY to arrange for a technician.
 

Choice in Extended Warranty Plans

Eastman offers several affordable Extended Warranty plans that allows customers to receive superior technical support well after the machine is past standard warranty.

Eastman personnel have been supportive in the few times we have experienced machine problems. We have not had a machine out of operation for more than a few hours total in the three years since we began our association with Eastman. When we do experience a problem, a call to Eastman's technical service normally pin-points the problem in a few minutes and utilizing the recommended spare parts, we are quickly back in service.

Ron Eyres
Director Manufacturing & Engineering
SunSetter Products, LLP